Suchergebnisse

Im Schatten der anhaltenden Gewalt in Afghanistan auf der einen und der über­raschen­den politischen Öffnung Usbekistans auf der anderen Seite gewinnt in Tadschikistan ein totalitäres System Kontur, das ganz auf die Person des Präsidenten ausgerichtet ist. Neben rechtlichen und personalpolitischen Maßnahmen kommt da­bei der ideo­logischen Propaganda zentrale Bedeutung zu. Diese hat zwei Komponenten: die Stilisierung Präsident Emomali Rahmons zum Friedensbringer und Garanten der nationalen Einheit und die Etablierung eines Kanons "nationaler" Werte und Ver­haltensnormen, mit dem die soziale und weltanschauliche Homogenität der Bevölkerung sichergestellt werden soll. Zur Verfestigung der Herrschaftsideologie trägt das Feind­bild des Islamismus entscheidend bei, während Überwachung und Sanktionierung Verhaltenskonformität in der Bevölkerung erzwingen. (Autorenreferat)

Rather overshadowed by ongoing violence in Afghanistan and an unexpected political
opening in Uzbekistan, Tajikistan is witnessing the emergence of a totalitarian system
focused entirely on the president. Alongside legal moves and key appointments, ideological propaganda plays a central role. Two main trends are involved: the presentation of President Emomali Rahmon as bringer of peace and guarantor of national unity, and the establishment of a canon of "national" norms and values designed to enforce social and ideological homogeneity. The spectre of Islamic fundamentalism is instrumentalised to consolidate the ruling ideology, while surveillance and sanctioning enforce behavioural conformity.

This paper examines the effects of customer relationship marketing on bank performance in Nigeria. The research addresses the major problem associated with the adoption of customer relationship marketing by Nigerian banks which eventually exposes banks and customers to intense competition. The study was carried out in Ojo Local Government Area of Lagos State, Nigeria and it was targeted a population of 150 employees and customers of selected banks. Survey research method was used and data from the study were drawn from both primary and secondary sources. A sample size comprising 50 employees and customers were selected using stratified sampling technique and random sampling techniques. Quantitative data from the study was analyzed through descriptive statistics. The result indicates that customer relationship marketing is an effective tool to measure banks performance. The finding also shows that CRM helps in increasing banks profitability and enhances improvement in banks market share. The research is of the opinion that banks should put in seasoned customer service officers with sense of direction towards satisfying customers in order to improve overall bank performance. The study recommends that adoption and management of CRM requires the involvement of everyone in the bank in order for it to succeed.